Case Studies by Course Content

Soft Skills

Call Center Training (Intercall)

Translating Certification Training into French (Carey International)

Technical Training

Call Center Training (Intercall)

Oracle Implementation Training (CitiCapital)

Time and Project Management Skills Training (Merton3)

Lawson Analytics Implementation Training (Scripps HealthCare)

OS Upgrade Training (Special Olympics Oregon)

Mortgage Processor and Closer Training (Wells Fargo)

Custom Certification Training (TruePosition)

New Hire Training for Account Managers (Medco)

Independent Software Vendor Outsources Training (CCIS)

NOC Operator Training (TruePosition)

Quick Reference Guides for Consumers (Grande Communications)

Service Delivery Managers Training Program (Fluor)

From Needs Analysis to Change Mangement (NPPD)

Business Process

Call Center Training (Intercall)

Process Mapping and New Hire Training (Charles Schwab)

Relocation Services Systems Training (Citi)

Online Help and Documentation (Charles Schwab)

Web Services Enhancements Training (Charles Schwab)

Staff Augmentation for Training Delivery (Allied Vaughn)